Citrix PVS 6.1 – HF19 – Console Crashing When Changing Vdisk from Private to Standard

Environment: Citrix Provisioning Server 6.1, Hotfix 19 — Running Server 2008, Xenapp 6.5 Vdisks.

Summary: Client reported that the PVS console was crashing when he switched the vdisk from private to standard mode.  This was consistently reproducible every time.  Unusual issue, because Hotfix 19 is supposed to correct most console crashing issues with Citrix Provisioning Server.

Troubleshooting performed: Gathered PVS Logs, and theorized that this could have been a MAPI error generated by KMS, possibly caused by permissions.  Recommended that the client follow CTX132995 to make sure the SOAP and Stream service accounts were properly configured.  Gave data reader and data writer access to the PVS service account in SQL as well as the console.

Resolution: Client determined that this only happens when on one site, and selecting a Vdisk from another site, then changing from private to standard mode.  Recommended client make changes within the PVS site to avoid this problem in the future.

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